Hello to all our patients – Here is Thorpe Surgery weekly statistics for your information;
Date: From 27th September 2021 to 3rd October 2021 (Monday to Sunday)
Figures may vary slightly due to annual leave and /or staff sickness/school holidays
Booked patient appointments (urgent and routine) – seen face to face – 276
Face to Face appointments not attended (DNA’s) – 4
Messages left on Dispensary answer machine – 493
Outgoing calls made by Dispensary – 48
Incoming calls answered by Dispensary – 68
Telephone calls answered by Reception team – 970
Paper prescriptions issued – 132
Acute, repeat, automatics, repeat dispensing issued – 946
Laboratory results assessed – 287
Reminder – NEW SERVICE
For patients with skin issues (lumps, bumps, skin lesions, cysts and rashes) that may need minor surgery and those with musculoskeletal issues (aches and pains in joints and limbs), that may need joint injections, there is now a dedicated clinic directly accessible to our patients.
Dr Mathew Kattukaran will be carrying out skin assessments and minor surgery for lumps, bumps, skin lesion, cysts and rashes. Peter Roe, Specialist Paramedic, will be carrying out joint injections and musculoskeletal assessments.
When phoning the surgery, you will simply select option 4 for these services only (the ‘lumps, bumps, skin lesion, cysts, rashes’ or the ‘aches and pains in joints and limbs’). You will be prompted to leave your full name, date of birth and contact telephone number. The reception team will call you back and book you directly into the next available dedicated face-to-face appointment.
I hope you find this useful, keep well – Jayne, Practice Manager