Hello to all our patients – Here is Thorpe Surgery weekly statistics for your information;
Date: From 20th September 2021 to 26th September 2021 (Monday to Sunday)
Figures may vary slightly due to annual leave and /or staff sickness/school holidays
Patient Appointments
Booked patient appointments (urgent and routine) – seen face to face – 348
Face to Face appointments not attended (DNA’s) – 6
Telephony
Messages left on Dispensary answer machine – 555
Outgoing calls made by Dispensary – 38
Incoming calls answered by Dispensary – 63
Telephone calls answered by Reception team – 947
Prescription issues
Paper prescriptions issued – 143
Acute, repeat, automatics, repeat dispensing issued – 939
Laboratory
Laboratory results assessed – 286
Reminder – New Service
For patients with skin issues (lumps, bumps, skin lesions, cysts and rashes) that may need minor surgery and those with musculoskeletal issues (aches and pains in joints and limbs), that may need joint injections, there is now a dedicated clinic directly accessible to our patients.
Dr Mathew Kattukaran will be carrying out skin assessments and minor surgery for lumps, bumps, skin lesion, cysts and rashes. Peter Roe, Specialist Paramedic, will be carrying out joint injections and musculoskeletal assessments.
When phoning the surgery, you will simply select option 4 for these services only (the ‘lumps, bumps, skin lesion, cysts, rashes’ or the ‘aches and pains in joints and limbs’). You will be prompted to leave your full name, date of birth and contact telephone number. The reception team will call you back and book you directly into the next available dedicated face-to-face appointment.
I hope you find this useful, keep well – Jayne, Practice Manager