Hello to all our patients – I hope you are all well. Here is Thorpe Surgery weekly statistics for your information:
Figures may vary slightly due to annual leave and/or staff sickness/school holidays.
Patient Appointments
- Booked patient appointments (urgent and routine) – seen face to face – 424
- Face to Face appointments not attended (DNA’s) – 22
Telephony
- Messages left on Dispensary answer machine – 465
- Outgoing calls made by Dispensary – 46
- Telephone calls answered by Reception team – 1142
Prescription issues
- Paper prescriptions issued – 127
- Acute, repeat, automatics, repeat dispensing issued – 1054
Laboratory
- Laboratory results assessed – 332
I hope you find this useful, keep well – Jayne, Practice Manager