New Phone System Update

On Friday 25th November Thorpe Surgery’s new phone system went live.

There are some new features to our system which are very valuable to our patients, one of which is our call back system. During a period of high volume of calls, to save you waiting, you can activate a call back. The surgery will then call you back on the number you dialled in on. Please ensure you are available to take the call as the system is programmed to call back once.

Another feature is a message informing patients when we have no routine appointments available on the day. This will save you waiting in the queue. You can still select other options that are available.

With all new projects, we are still ironing out a few changes so please be bear with us.

Jayne – Practice Manager